Call center management system project is a intranet and internet based application designed in ASP.NET using C# coding using oracle database.
Call centers needs automated software application for better communication between employees inside office and also customers calling from different locations. We designed this application to full fill all needs along with payroll and employee resource management.
In this project we will provide full source code and step by step procedure for executing project and installing database. There is things to follow document provided in download file which will help student to execute this project.
This management software includes staff management and personal management. This application will increase better communication method for dealing with small scale business to large scale business.
Front End Design: Asp.Net
Back End database: SQL server.
Admin Module: Admin is the primary user who has control of software for setting permissions, deleting and updating records.
Employee Module: Details of employees are managed using this module with attendance, salary, deductions..etc
Registration: Customers need to register with application by providing personal and business details.
Customer Module: Customers dealings, agreements, personal documents and support details are managed using this module.
Managing customers and employees details
Communicating between employees who are located at different locations
User friendly graphical user interface with flexible features
We can develop this project in vb.net, java, programming languages. Students can download project report and related projects from below links.