Public Complaint Management System Project is an important and inseparable aspect of any Police Office. To cater to the ever increasing workload of the employee, there is a need of comprehensive and cost effective automation (software) package to automate the Complaint Sell’s work.
- The Business Process
The business process starts when the Complainant given written complaint called the “F.I.R.”, at police station and that police station will feed complaint detail in PCMS software and that complainant does not find any result from PS then he will go to Senior Officer and then senior officer will ask to concern police station regarding complaint, then that PS will give show the copy of F.I.R. and then officer can easily see the complaint Details on P.C. or can take print report of that case and then officer will order to P.S. to take necessary action. If we do manually all process is too time consuming and wastage of main power.
Public Complaint Management System Project contains
- User & User Permissions
Inspector will inspect the complaint and he will give the progress report to higher authority.
- View Status
Officer can see all complaint according to search criteria like according to area, P.S., complaint type etc.
- Complaints Reports
You can take print of any/all complaints according to search criteria like according to area, P.S., complaint type etc.
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