The project titled a study on RETAILER Customer Satisfaction with references to the retailers and wholesalers in UNIVERSAL NEONS, CHENNAI. 

      The company has been producing more quality perfumery products. The manufacturing process has been not affecting the environment. Dust is the primary waste material and it is contained by vacuuming and excellent ventilation. All paper goods are recyclable and give the usable product to the people. They produce loban dhoops, Incense Sticks [Agarbattis] 

MBA Project Report on Customer Sanctification At Universal Neons

      The company use high technical process and raw materials are collected from natural aromatic and herbal compounds. Charcoal is also used to make the absorbent punk. The fragrant oils are made of oil from naturally aromatic plants or from other perfumes or fragrances that are mixed in an oil base. Small quantities of paint are used to color-code.

List of contents in Customer Satisfaction Project:

TABLES

PARTICULARS

PAGE.NO

   
 2.1.1  GENDER OF THE RESPONDENT          22
 
2.1.2
 DO YOU PURCHASE UNIVERSAL NEONS PRODUCTS          23
 
2.1.3
 THE FREQUENCY DISTRIBUTION OF MONTHLY INCOME          24
2.1.4  DID YOU AWARE OF UNIVERSAL NEONS PRODUCT

25

 
2.1.5
 HOW THEY COME TO KNOW ABOUT THIS PRODUCT

26

 
2.1.6
 WHAT IS YOUR SATISFACTION LEVEL REGARDING REPRESENTATION OF THIS PRODUCT

27

 
2.1.7
 WHAT’S YOUR OVERALL SATISFACTION ABOUT THIS PRODUCT

28

 
2.1.8
 HOW OFTEN DOES THE CUSTOMER PRESCRIBES THIS PRODUCT

29

 
2.1.9
 WHAT IS YOUR OVERALL OPINION ABOUT THIS PRODUCT

30

 
2.1.10
 DO YOU AGREE THAT THE SALES OF THIS PRODUCT ARE MORE WHEN COMPARED TO OTHER COMPETITOR PRODUCT IN MARKET

31

 
2.1.11
 WHAT IS YOUR MOST PREFERABLE SEGMENT OF THIS PRODUCT

32

 
2.1.12
 DO YOU AGREE THAT THESE PRODUCTS ARE MORE COMPETITIVE THAN THE OTHER PRODUCTS

33

 
2.1.13
 SATISFACTION LEVEL TOWARDS THE QUALITY OF THE PRODUCT

34

2.1.14  IF YOU HAVE COMPARED WITH OTHER SIMILAR PRODUCTS, HOW DO YOU FEEL ABOUT?  UNIVERSAL NEONS PRODUCTS

35

2.1.15  DO YOU AGREE THIS PRODUCT IS AVAILABLE WITH RETAILERS AT ALL THE TIMES

36

2.1.16  HOW DO YOU RATE THE QUALITY OF THE PRODUCT WHEN COMPARED TO ITS PRICE

37

2.1.17. WHAT STRIKES YOUR MIND WHEN YOU HEAR ABOUT UNIVERSAL NEONS PRODUCTS

38

2.1.18 WHAT MAKES YOU TO BUY UNIVERSAL NEONS PRODUCTS COMPARING COMPETITORS PRODUCTS

39

Download MBA Project Report on Customer Satisfaction